FAQ

How do we start service?

Just call us at 650.589.4020 Service can start immediately.

We no longer need garbage service. How do we cancel?

We’re sorry to see you go! Give us a call at 650.589.4020 to cancel your service.

On our service day not all of our garbage or recycling was picked up. What can we do?

If you were missed, we’ll send a driver back within one business day. Call us as soon as possible at 650.589.4020. Please make sure your collection container(s) are accessible by 5:00 am and are not overloaded.

We can also help you if you need an extra pickup or would like to increase your service level.

What belongs in each of my collection carts/bins?

SSFSC provides separate carts/bins labeled for Garbage, Paper, Containers (Aluminum, Glass & Plastic), Cardboard, and Organics (compost).

For more information, please view our Outreach Materials.

We’re getting rid of some bulky items. Can you pick up industrial-sized appliances?

We’ll pick up bulky items, as long as they’re not too heavy to safely lift. To schedule a pickup, call us at650.589.4020.

What should I do with leftover paint and cleaning products? What about old computer equipment and cell phones?

It’s good you asked. As a business, you’re legally required to safely dispose of hazardous waste. Visit www.smchealth.org/vsqg (San Mateo County Environmental Health) to learn more about your options.

SSFSC provides collection service for electronics. Call us at 650.589.4020 for more information or to arrange service. Businesses can also deliver electronics to Blue Line Transfer in South San Francisco. Click here for hours, directions and prices.

Our business produces too much garbage – what can we change?

There are many ways to reduce, reuse and recycle. Ask for a free waste assessment and we’ll help your business find ways to reduce your garbage output. Call us at 650.589.4020 to schedule an onsite visit.

If I’m already recycling all I can, what else can I do to keep my bill down?

Invest in as many reusable products as make sense. For ideas, visit www.UseReusables.com, and our Resources page. You can also call us at 650.589.4020 to arrange for a free waste assessment. We’ll help you find new ways to reduce, reuse and recycle.

My business has a one-time surplus of food. It would be a shame for it to go to waste—what can we do?

Contact Second Harvest Food Bank of Santa Clara & San Mateo Counties at: 650 610.0800. They collect edible food from businesses and distribute it to soup kitchens and shelters.

We’re getting way too much junk mail! How can we make it stop?

To cut back on unsolicited catalogues, visit www.catalogchoice.org. For run of the mill junk mail, Visit www.stopjunkmail.org.

Are businesses required to recycle?

Yes. State legislation requires recycling. Click here for details.

Didn’t find the answer to your question?

Call us

Call (650) 589-4020 now to speak with a customer service representative. If you call after hours, leave a message and we will return your call within one business day.

Contact Form

Fill out this form to submit your question. We will respond within one business day.